Reference

Read These Terms Before You Open an Account

Using ok400 means you accept these terms — they set out what you can do, what we can do, and how your account is managed.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification conditionsAccount suspension groundsJurisdiction-dependent access

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HOW WE ENFORCE TERMS

How ok400 Manages Account Rules and Security

We apply these terms consistently across all accounts, regardless of deposit method or activity level. Wallet security, account integrity, and fair use of the platform are the three areas we monitor most closely. Here is how each works in practice.

Wallet Security Checks

Every bKash, Nagad, and Rocket transaction is matched against your account registration details. Any mismatch triggers a manual review before funds move.

Account Suspension Process

We may suspend an account if we detect activity that breaches these terms. You will receive notice via your registered mobile number with steps to appeal the decision.

Data Retention Rules

We keep your account and transaction records for as long as required under applicable rules. You can request a summary of your data by contacting support with your registered number.

Terms Change Notification

When we update these terms, we send notice to your registered email or mobile number at least 7 days before the change takes effect, giving you time to review or close your account.

TERMS CONTACT PATHS

Reach Us About Any Term on This Page

If something in these terms is unclear, or if you want to dispute a decision we have made under them, contact our support team directly. We handle account-related queries — including wallet verification disputes and cashout holds — through the channels below. Have your registered mobile number ready so we can pull up your account quickly.

Team online

Live Chat

Open the chat icon from any page on ok400. Available for account queries, wallet verification questions, and terms disputes during service hours.

Email Support

Send your query to our support address listed in your account dashboard. Include your registered bKash or Nagad number so we can locate your account without delay.

Mobile Account Help

Log in from your mobile and use the Help section to submit a terms-related ticket. Replies go to your registered number or email on file.

Understand What These Terms Cover

ok400 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every account on ok400 and come into effect the moment you complete registration. They cover how your account is opened, how deposits and withdrawals are processed through bKash, Nagad, or Rocket, and what conditions apply when you request a cashout. We verify

1
wallet ownership before processing any withdrawal — your registered bKash or Nagad number must match the account name on file. If there is a mismatch, we pause the transaction and contact you through your registered mobile number to resolve it. Account use is restricted to individuals
2
in eligible regions where access is permitted under local law. We do not accept accounts from restricted jurisdictions, and we may ask for identity documents at any stage to confirm eligibility. Promotional terms, if any are active, carry their own separate conditions which you will see
3
clearly before opting in. We may update these terms when our services change; we will notify you via the email or mobile number attached to your account. Continued use of your account after a notified change means you accept the updated terms. If you disagree with
4
any change, you can close your account by contacting our support team before the change takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions We Get Asked About These Terms

These are the questions we hear most often about account rules, wallet conditions, and eligibility. If your question is not here, contact support through the live chat or your account Help section.

Yes, these terms apply to every account. Access and eligibility still depend on your local law and region — using the account means you confirm you are in an eligible location.

We pause the transaction and contact you on your registered mobile number. Once the match is confirmed or corrected, we process the withdrawal without further delay.

Yes. bKash, Nagad, and Rocket are all supported. The same name-match verification applies to each wallet, so your registered account name must match across all three.

We send a notification to your registered email or mobile number at least 7 days before any change. Continued account use after that date means you accept the updated terms.

Contact support via live chat or email with your registered mobile number. We will prepare a summary of your account and transaction records and send it to your registered email.

Providing false registration details, using another person's wallet, or activity that breaches fair-use rules are the main grounds. You will receive written notice with an appeals path.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Read These Terms Before You Open an Account

How ok400 Manages Account Rules and Security

Reach Us About Any Term on This Page

Live Chat

Email Support

Mobile Account Help

Questions We Get Asked About These Terms

01 Do these terms apply to all accounts in Bangladesh?

02 What happens if my bKash number does not match my account name?

03 Can I use Nagad or Rocket instead of bKash for all transactions?

04 How will I know if the terms change?

05 How do I request a copy of my account data?

06 What grounds can lead to an account suspension under these terms?

Terms & Conditions

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