Account Verification at ok400
Verification protects your wallet balance. Without it, withdrawals above certain thresholds stay on hold until we can confirm the account belongs to you. We need a copy of your national ID and a photo of the mobile wallet account registered to your ok400 profile — a screenshot of your bKash, Nagad or Rocket home screen showing your number is enough for the
wallet step. Upload both through the account settings section. Our team reviews documents and replies via the support channel on file. Once approved, your account is cleared for full withdrawal access and we note the verification date internally.
- Prepare your documents — Have your national ID card and a clear screenshot of your registered wallet app — bKash, Nagad or Rocket — showing your mobile number.
- Upload through account settings — Log in, go to account settings and find the verification section. Upload each document in the format shown — JPG or PDF both work.
- Wait for review — Our team checks the documents and contacts you through your registered support channel. Most reviews are completed within one business day.
- Withdrawal access confirmed — Once verified, your account is fully unlocked for withdrawals. We do not ask you to repeat this process unless your registered wallet number changes.